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COVID-19 FAQS

On behalf of the team at Simple Style Co, we sincerely wish you and your family are keeping safe and well during these unprecedented times. 

The health and of our community is our main priority during this time and we want to ensure you that we have taken the necessary precautions and hygiene measures recommended by Australian Health and Safety to protect our customers, employees and suppliers.

We are doing our best to keep you safe upon delivery of your items, and working hard to maintain the best customer experience and service possible. 

FAQs

Can I still order online?

Yes, you can still order online as normal and we can still deliver as normal - though there may be a slight delay in delivery timeframes.

Please allow approximately 3-5 days processing time for rugs, unframed prints and homewares. 

I have an order that hasn’t been delivered yet, what will happen to it?

If you have an order with us we will still deliver it. Please contact us for the latest information regarding your delivery.

Is contact-free delivery available?

Yes, at present signatures will not be obtained by the courier driver at time of delivery.

Alternative delivery process will be applied as follows:

  1. The parcel will be delivered onto the doorstop (or reception if a commercial address) 
  2. A photograph of the parcel and front of property will be taken. 
  3. The doorbell (or reception bell) will be rung, and driver will wait for recipient of the parcel to attend. 
  4. The driver will request and record the name of the person accepting delivery. 
  5. If delivery location is unattended, the driver will move the delivery to a safe place (if required and available) and leave the parcel. 
  6. If no safe place is available, the delivery will be returned to depot and a redelivery arranged for another day.

This process will remain in place until further updates and advice from the Government is received, indicating that the threat of the spread of the virus has subsided.

We appreciate your continued support during this difficult time and as always if you have any questions or concerns please feel free to contact us at hello@simplestyleco.com.au