Help Centre

Important Notice

We are experiencing delays in our delivery network due to high order volumes, as a result we are currently dispatching orders in approximately 5-7 business days (excludes weekends and public holidays).

We apologise for any inconvenience and thank you for your patience and support.

SHIPPING

Our warehouse and delivery partners are currently experiencing a large backlog of orders caused by high order volumes, as a result we are currently dispatching orders in approximately 15 business days (excludes weekends and public holidays).

You will receive an email containing your tracking link within 24 hours of your order being collected by our courier partner.

If your order has not been dispatched within this timeframe please let us know.

We apologise for any inconvenience and thank you for your patience and support.

Due to high order volumes, border closures, staff shortages and increased safety measures due to Covid-19 our courier partners are currently experiencing delays across the delivery network. 

Once your order is dispatched estimated freight transit times are as follows:

Sydney, Melbourne, Brisbane, Adelaide (metropolitan areas): 3-8 business days*
Sydney, Melbourne, Brisbane, Adelaide (outer metropolitan areas): 10-14 business days
QLD, NSW, VIC, SA (regional areas) and TAS: 6-10 business days
WA and NT  8-17 business days

*Please note that in some cases, delivery to NSW and VIC may be in excess of 15 business days.

Please also note due to large volumes, scanning and tracking information on our couriers websites may not be updated. We ask for your patience and understanding during this time. 

Please notify us as soon as possible if you need to make changes to you order. We will make every attempt to facilitate changes however, please note that once an order has been processed a re-direction fee may apply. We will provide you with a re-direction quote and require payment prior to booking a re-direction.

Once your order has been dispatched it can take up to 48 hours for tracking information to update. 

Our items ship from a number of warehouses around Australia and as a result different products may ship from different locations. This may mean that your items don't arrive at the same time.

Once an item has left our warehouse you will be sent a shipping confirmation email with your tracking details. The email will specify which items have shipped and you will receive a separate email for items from multiple warehouses.

SPLIT DELIVERIES

In some instances, deliveries containing multiple items are separated by the courier company in transit, particularly during peak periods..

You can expect to receive the remaining items within 72 hours. If you have not received the remaining items by this time please let us know and we can follow up on your behalf. 

RETURNS

We understand that buying a rug online can be tricky, which is why we offer change of mind returns on our rugs (excludes "clearance" items).

If the rug you have purchased is not what you had in mind, just return the item (undamaged and in its original condition) within 14 days of receipt of your delivery - no questions asked!

You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the actual cost of shipping the item to you in the first place and the cost of shipping back to us.

A 10% restocking fee applies (per item) to all change of mind returns. These costs will be deducted from your store credit/refund. 

Learn More

Please note that Simple Style Co have made every effort to present the images displayed on our website as close to the product colours as possible, the screen images of our products are intended as a guide only and should not be considered as an exact colour replica.

Our product images are taken by a professional photographer under bright, studio lighting.  The colour of a rug will appear differently in varying lighting conditions, ie. natural daylight, fluorescent light, incandescent light etc. Rugs will also pick up tones and hues from the spaces around them and as such a rug can appear different depending on which space it is placed in.

When purchasing a large size rug the pattern may be repeated or accentuated, therefore differing slightly from the image shown. Returning a rug due to an accentuated pattern is classified as change of mind return.

Colour variances will be classified as a change of mind return and return fees will apply.

If your rug arrives in less than perfect condition or you have received the wrong rug please contact us within 7 days.  We may ask that you provide us with photos of the product showing any damage/faults. This allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.

Please note that all handmade products have unique finishes that are part of the nature of a hand made rug, these imperfections do not constitute fault and cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more information about the product before purchasing.

Please note that we are unable to accept change of mind returns on prints and homewares.

If you believe the item you have received is faulty, please contact us as soon as possible with your order number, name and address and the details of the product and it’s fault. We may ask that you provide us with photos of the product showing any damage/faults. Please advise us within seven days of receiving the faulty item, this allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.

Some of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more information about the product before purchasing.

Important: Please note that there are no returns on sale stock.

Please note that there are no returns on clearance stock. All sales are final.

For security reasons we can only make refunds to the original payment method you used to place your order. Once your order has been returned to our warehouse partner please allow approximately 15 business days for your refund/credit to be processed.

FAQS

Wool rugs will shed lightly for the first 3-6 months and will become low shed after this time. Shedding is a completely normal characteristic of wool rugs and will help keep your new rug looking fresher for longer. Learn more

Please note that shedding is considered a natural characteristic of natural fibre rugs (such as wool and jute) and is not considered to be a fault. Shedding is the way in which these fibres renew themselves and a shedding rug is therefore not considered to be faulty. As such, returns due to shedding are considered change of mind returns and as such fall under the change of mind terms and conditions.

Our range of pet friendly rugs are made from durable, non-toxic materials that are spill, stain and odour resistant making them the perfect choice for the whole family! Shop Pet Friendly Rugs

Unfortunately stock cannot be held and orders are fulfilled in a first come first served basis. On rare occasions this means that stock may run out prior to us being able to fulfil an order.

Should this occur we will contact you as soon as possible and provide you with options of similar rugs available or we can provide a refund.

Simple Style Co is an online only business. We do not have a showroom however you can view our full catalog online and our friendly Customer Care Team are here to help you with any questions you might have.

Need help? Send us a message and our customer care team will get back to you within 2 business days.