Terms & Conditions


Orders can be made via the website using any one of our accepted payment methods. An order will not be finalised until payment has been received in full.

All charges are shown in Australian dollars.

Discount codes cannot be used in conjunction with any other offer. Only one discount code can be applied per order. Discount codes must be added by the customer at the checkout and can not be added retrospectively.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Should a customer cancel an order after it has been dispatched a redirection fee will be charged (a quote will need to be generated for this fee) and a 10% restocking fee per product item will apply. Again whilst attempts will be made to stop an item proceeding to your nominated destination, this isn’t always possible.

If the customer requires a change of address after placing an order, we will attempt to do this at no cost. Please note that redirection fees may apply and these fees must be paid in full prior to any redirection taking place.

It is the responsibility of the customer to ensure that all details are correct upon ordering.

The purchaser understands that by placing an order and taking receipt of goods, they are bound by the terms and conditions of sale; that information with regard to material limitations (including but not limited to shedding, rug care, use and construction) is available on site for consideration prior to purchase and that Simple Style Co is not responsible for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the customer or any other individual or entity.

Refunds will only be paid to the original payment method.

Upon submitting an order via this website or any other method, it is agreed and understood that the customer is subject to these Terms & Conditions.

Terms & Conditions may be updated without notification and it is the responsibility of the customer to be aware of the latest version before an order is submitted.


Our warehouse partner aims to dispatch orders within 3-5 business days, however this can sometimes take longer during peak, sale or lockdown periods.

From time to time our courier partners may be unable to meet estimated dispatch time frames, and, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late dispatch or delivery. A variety of factors including but not limited to public holidays, holiday periods, busy periods, ongoing COVID restrictions and natural disasters can affect dispatch and delivery time frames.

Items cannot be delivered to a PO Box address or parcel lockers.

The address entered at the checkout is the address given to our partner couriers. If entered incorrectly it is the customers responsibility to pay for any change of address charges.

If our courier partners are unable to reach the purchaser on the notified delivery day, the purchaser will be provided with instructions to re-arrange the delivery – one free re-delivery if available, further delivery attempts may result in additional charges.

The party receiving delivery may be asked to sign a delivery form to confirm that the product was delivered without obvious defects or damage.

Our courier partners reserve the right to deliver with “driver discretionary authority to leave”. Simple Style Co are in no way liable for any loss or damage to the product/products delivered under these conditions. 

We offer free rug delivery to most areas of Australia, however some exclusions may apply to remote and rural areas. If a customers delivery address is in one of the exclusion postcodes we will contact them with a delivery quote prior to dispatch. The customer may choose to pay the delivery fee or cancel their order for a full refund.

It is the sole responsibility of the purchaser to monitor tracking provided to ensure they can take delivery of an order. A link to online third party tracking is provided upon dispatch, however further updates are not able to be sent or if available are sent as a courtesy with no obligation to Simple Style Co. Simple Style Co are not liable for any costs, losses or liabilities as a result of a purchaser not monitoring their tracking.


We are happy to offer 14 day change of mind returns on rugs. We require the item to be returned unused and in its original condition with no signs of pet or human use and appropriately packaged.

We strongly recommend keeping the original packaging intact to make returning your rug easier.

Please note we cannot honour refunds or replacements for items damaged in return transit due to poor/insufficient packaging or if a rug is returned soiled from use, including food or animal hairs.

The customer is responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. 

A 10% restocking fee applies (per item) to all change of mind returns. This cost will be deducted from your store credit/refund. 

The customer may arrange their own return, at their own cost using a professional courier company. We recommend taking out insurance on return freight to cover potential loss or damage in transit. cost of return shipping arranged by Simple Style Co will be taken out of the refund/credit amount, along with a 10% restocking fee. 

It is the customers responsibility to ensure they have attached the appropriate consignment note and returns form to ensure that their rug is able to be tracked and identified by the couriers they choose. We recommend taking a photo of the item you are returning once it has been packaged and labelled for your records.

A return will be void if damaged or lost in transit. Items returned without return forms attached may be considered “lost in transit” if they are unable to be identified and may therefore be ineligible for refund.

The customer understands that once item/s return to the warehouse it can take up to 15 business days for a rug to be inspected by our returns team and approved for refund. Once approved, a store credit will be issued via email or refunded to the original payment method (less the original and return freight charges and restocking fee).

Until such time as a rug has been taken back into stock in the warehouse, it is considered to be the property of the customer.

Should a change of mind return fail to meet these requirements a refund/credit will be refused and the item returned to the customer at their expense. A non-refundable administration & repackaging fee of 10% of the purchase price will also apply. These costs are payable prior to the item being returned.

Change of mind returns are not accepted for made to order and clearance/discontinued items. Sales of these products are final, with the exception of faulty goods as per Australian Consumer Law.


Please note that shedding is considered a natural characteristic of natural fibre rugs (such as wool and jute) and is not considered to be a fault. Shedding is the way in which these fibres renew themselves and a shedding rug is therefore not considered to be faulty. As such, returns due to shedding are considered change of mind returns and as such fall under the change of mind terms and conditions.


A margin of 1-4% is considered a normal size variance, and is therefore not considered a fault. Returning a rug due to such size variance is classified as a change of mind return and our terms & conditions apply. 


Please note that Simple Style Co have made every effort to present the images displayed on our website as close to the product colours as possible, the screen images of our products are intended as a guide only and should not be considered as an exact colour replica.

Our product images are taken by a professional photographer under bright, studio lighting.  The colour of a rug will appear differently in varying lighting conditions, ie. natural daylight, fluorescent light, incandescent light etc. Rugs will also pick up tones and hues from the spaces around them and as such a rug can appear different depending on which space it is placed in.

Colour variances will be classified as a change of mind return and return fees will apply.


When purchasing a large size rug the pattern may be repeated or accentuated, therefore differing slightly from the image shown. Returning a rug due to an accentuated pattern is classified as change of mind return.


Cleaning, sunlight and foot traffic can all contribute to fading of a rug. Returns due to fading outside of our return period are generally not possible, as fading over time can be attributed to usage and environmental factors.

Abrash is a term used to describe colour variations & deviations in colour. This is a feature of this style of rug, not a fault. Abrash rugs are overdyed and often tip sheared to create an antique look and feel. This abrash effect creates intentional colour variation. Changes in lighting and viewing angle can cause a variation in the appearance of the rug. A low pile height is sometimes created by the tip shearing of the pile done by hand, which is thus not uniform. These are unique features of this style of rug. Returns due to abrash effect are considered change of mind.


Handwoven pieces can have slight variations in weave and appearance which are part of the character of a hand woven rug. Pop ups (or sprouting) is a normal characteristic of handmade rugs. Pop ups occur when the end strands of wool become visible in the weave. This is part of the nature of a handmade rug, and can be trimmed or pushed through without affecting the integrity of the weave. These imperfections do not constitute fault and cannot be used as the basis for a refund. 


Rugs may contain materials of an allergenic nature. Please consider suitability prior to purchase as returns due to adverse reactions are considered change of mind and thus fall under change of mind terms and conditions.


It is the responsibility of the purchaser to inform themselves with regard to appropriate cleaning and rug care. Information is readily available (via our website and on each individual rug) and it is the responsibility to the purchaser to act within these parameters. Any damage to a rug that occurs as a result of not following manufacturers instructions (including but not limited to cleaning and vacuuming are not considered to be faults, but rather wear and tear and are not eligible for return under faulty/damaged terms and conditions and would be ineligible for return as change of mind.


In the unlikely event that an item is received damaged, the incorrect item has been sent or the purchaser believes the item to be faulty, the purchaser is required to notify Simple Style Co within 7 days of receiving their order.

Please send an email to hello@simplestyleco.com.au with images of the damaged/faulty/item in question.

In some instances the customer may be asked to take some action to see if a “fault” can be rectified in situ (this can include but is not limited to reverse rolling, weighting etc). This action must be taken immediately upon receipt of the request and a response received by Simple Style Co within 5 business days to update us on any progress that may or may not have resulted.

Damaged, faulty or incorrect items must be returned unused and in original condition (with no signs or pet or human use), and, if possible, in their original packaging. If the original packaging has been damaged the item must be rolled and securely packaged to prevent any damage in transit. 

To initiate a return of a faulty/damaged/incorrect item you may be asked to provide images for preliminary assessment. No attempt should be made to return the item/s before contacting Simple Style Co.

In cases of incorrect/damaged or faulty items being received and assessed as such, Simple Style Co will cover the costs of return. Depending on if it is determined to be a minor or major defect, as per consumer guarantees, Simple Style Co will arrange a suitable remedy including but not limited to partial refund, refund of the purchase price of the item in question (excluding any original shipping costs) or a replacement item if available.

Should the product be found not to have a defect, the purchaser may be required to pay the return freight cost. An estimate of these costs can be provided to you before the product is collected.

If the item is found to be faulty after further inspection, depending on if it is determined to be a minor or major defect, as per consumer guarantees, Simple Style Co will arrange a suitable remedy including but not limited to partial refund, refund of the purchase price of the item in question (excluding any original shipping costs) or a replacement item.

Should the product be deemed, in the reasonable opinion of those assessing the item, to have been misused, not used in accordance with manufacturer instructions, used in an abnormal way, the “fault” or “damage” appears to have resulted from not following rug care advice or the unacceptable quality is due to fair wear and tear, the item will be deemed to not be faulty or defective.

Should a remedy be accepted by a customer for a defect, once this remedy has been acted upon no further remedies shall be offered for that same defect moving forward. eg customer accepts a partial refund for a fault in a rug. Once the refund has been paid any problems relating to the initial fault cannot be further claimed upon.

It is the responsibility of the customer to inform themselves with regard to appropriate cleaning and rug care. Information is readily available via our website and in most cases on the product label, it is up to the purchaser to act within these parameters.

Any damage to a rug that occurs as a result of not following manufacturers instructions (including but not limited to cleaning and vacuuming are not considered to be faults, but rather wear and tear and are not eligible for return under faulty/damaged terms and conditions and would be ineligible for return as change of mind.

Simple Style Co does not provide a warranty for items after the 7-day period following receipt. This policy is implemented due to the difficulties in accurately determining the cause of any potential issues with a rug once it has been used, making assessment challenging. Please note that this policy does not affect your rights under Australian Consumer Law, including your rights to remedies for faulty or defective products. Fair wear and tear, misuse, failure to use in accordance with the manufacturer's instructions, or failure to take reasonable care of the product do not constitute a manufacturing fault.


From time to time we may offer promotional codes that may be used on our website. Promotional codes can only be redeemed on the website in accordance with the special terms and conditions stated on them.

Promotional codes are valid for the specified period stated on them only, can only be redeemed once and cannot be used in conjunction with other offers (including, for the avoidance of doubt, sales, promotions and other vouchers). Individual brands may be excluded from voucher promotions.

Promotional codes must be applied at the time of checkout and cannot be applied to an order once it has been submitted through our website.

If you place an order for a product less than the value of the promotional voucher, no refund or residual credit will be returned to you.

If the credit of a promotional code is insufficient for the Order you wish to make, you may make up the difference through payment by other means (but not by using another promotional voucher or attempting to rely on any other offer). Please note that only one promotional code can be used per order.

Please feel free to contact us with any questions.

e | hello@simplestyleco.com.au