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Terms & Conditions

 

ORDERS

Orders can be placed via our website using any of our accepted payment methods. An order is not finalised until payment has been received in full. All prices are shown in Australian dollars (AUD).

Discount codes:

  • Only one discount code may be used per order

  • Discount codes cannot be used in conjunction with any other offer

  • Discount codes must be entered at checkout and cannot be applied retrospectively

  • Discount codes are valid for the stated period only and will expire automatically

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. Simple Style Co reserves the right to correct any errors or inaccuracies and to update or cancel orders if required, to the extent permitted by law.

It is the responsibility of the customer to ensure that all order details, including delivery address and contact information, are correct at the time of purchase.

By placing an order with Simple Style Co, the purchaser agrees to be bound by these Terms & Conditions.

DELIVERY

Our warehouse partners aim to dispatch orders within 3–5 business days. Dispatch times may vary during peak periods, sales, public holidays or unforeseen circumstances.

Delivery timeframes are estimates only. Simple Style Co is not liable for delays caused by courier partners, weather events, natural disasters or other circumstances outside our control.

Delivery conditions

  • Orders are dispatched to the address entered at checkout

  • Items cannot be delivered to PO Boxes or parcel lockers

  • If an address is entered incorrectly, any redirection or re-delivery fees incurred are the responsibility of the customer

  • Signature on delivery may be required

  • Some deliveries may be completed with driver authority to leave, at the courier’s discretion

Free delivery

We offer free rug delivery to most areas of Australia. Exclusions may apply to some regional or remote postcodes. Where a surcharge applies, the customer will be contacted prior to dispatch and may choose to proceed or cancel the order for a full refund.

Tracking & delivery responsibility

Tracking details are provided once an order has been dispatched. It is the sole responsibility of the purchaser to monitor tracking, respond to delivery notifications, and ensure availability to receive or collect their order.

Simple Style Co is not liable for any loss, delay, cost or inconvenience resulting from a purchaser failing to monitor tracking or arrange delivery or collection within the courier’s required timeframe.

FAILED DELIVERY / RETURN TO SENDER

If an order is returned to sender due to failed delivery attempts, non-collection, inaccessible delivery address, signature requirements not being met, or lack of response to delivery or collection notifications, this is considered a failure to accept delivery.

This applies to deliveries handled by Australia Post and all courier partners.

In these circumstances:

  • The order is not considered undelivered, lost, or faulty

  • Simple Style Co has fulfilled its delivery obligation

Any re-delivery or refund will be subject to deduction of:

  • Original outbound shipping costs (actual cost incurred by Simple Style Co)

  • Any return-to-sender or handling fees charged by the carrier

  • Applicable restocking fees (see Returns section)

Re-delivery can be arranged at the customer’s cost, subject to stock availability.

RUG RETURNS – CHANGE OF MIND

We offer 14-day change-of-mind returns on rugs, subject to the following conditions:

  • Rugs must be unused, unsoiled and in original condition

  • Rugs must show no signs of pet or human use

  • Rugs must be returned in original or suitably secure packaging

The customer is responsible for all return shipping costs, regardless of whether free or discounted shipping was offered at the time of purchase.

A 10% restocking fee (per item) applies to all change-of-mind returns and will be deducted from the refund or store credit.

Refunds are processed only once the item has been returned, inspected and approved. This process may take up to 15 business days.

Original outbound shipping costs and return shipping costs are non-refundable.

RETURNS – DAMAGED OR FAULTY ITEMS

If an item is received damaged, faulty or incorrect, the purchaser must notify Simple Style Co within 7 days of delivery, providing clear photos for assessment.

Where a product is confirmed as faulty under Australian Consumer Law, Simple Style Co will provide an appropriate remedy, which may include repair, replacement or refund.

Items damaged due to misuse, incorrect care, fair wear and tear, or failure to follow care instructions are not considered faulty.

GENERAL PRODUCT INFORMATION

The following characteristics are not considered faults and are treated as change-of-mind returns:

  • Shedding of natural fibre rugs (including wool and jute)

  • Minor size variance (1–4%)

  • Colour variation due to lighting or surrounding décor

  • Pattern variation in larger rug sizes

  • Abrash or intentional colour variation

  • Handmade rug characteristics, including sprouting or weave variation

  • Fading due to sunlight, foot traffic or cleaning

  • Allergic reactions

Customers are responsible for ensuring suitability prior to purchase.

REFUNDS

Refunds are issued to the original payment method only once returned items are approved.

Refunds may be reduced by:

  • Original outbound shipping costs

  • Return-to-sender or return shipping costs

  • Applicable restocking fees

AUSTRALIAN CONSUMER LAW

Nothing in these Terms & Conditions limits your rights under Australian Consumer Law.

UPDATES TO TERMS

These Terms & Conditions may be updated at any time. It is the customer’s responsibility to review the most current version prior to placing an order.

Please feel free to contact us with any questions.

e | hello@simplestyleco.com.au