Terms & Conditions

ORDERS

Orders can be placed via our website using any of our accepted payment methods. An order is not finalised until payment has been received in full. All prices are shown in Australian dollars (AUD).

It is the responsibility of the customer to ensure that all order details, including delivery address and contact information, are correct at the time of purchase. Simple Style Co is not responsible for errors made by the customer at checkout. Any fees incurred as a result of incorrect details, including redirection, re-delivery or return-to-sender charges, will be the responsibility of the customer.

DISCOUNT CODES

Only one discount code may be used per order. Discount codes cannot be used in conjunction with any other offer. Discount codes must be entered at checkout and cannot be applied retrospectively. Discount codes are valid for the stated period only and will expire automatically.

WEBSITE ACCURACY

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. Simple Style Co reserves the right to correct any errors or inaccuracies and to update or cancel orders if required, to the extent permitted by law.

By placing an order with Simple Style Co, the purchaser agrees to be bound by these Terms & Conditions.

DELIVERY

Our warehouse partners aim to dispatch orders within 2–4 business days. Dispatch times may vary during peak periods, sales, public holidays or unforeseen circumstances. Delivery timeframes provided are estimates only. Simple Style Co is not liable for delays caused by courier partners, weather events, natural disasters or other circumstances outside our control.

DELIVERY COSTS

We offer free delivery to metro areas across Australia, excluding WA, TAS and NT.
A flat rate of $29 applies to metro WA, TAS and NT.
For regional and remote areas, additional shipping charges may apply and will be calculated and displayed at checkout prior to purchase.

DELIVERY CONDITIONS

Orders are dispatched to the address entered at checkout. Items cannot be delivered to P.O. Boxes or parcel lockers. Delivery is ground floor only and couriers do not call prior to delivery.

It is the responsibility of the customer to ensure delivery details are correct and that arrangements are in place to receive or collect the order.

TRACKING & DELIVERY RESPONSIBILITY

Tracking details are provided once an order has been dispatched.

It is the responsibility of the purchaser to monitor tracking, respond to delivery notifications, and ensure availability to receive or collect the order within the courier’s required timeframe.

Simple Style Co is not liable for delays, missed deliveries, storage fees, return-to-sender charges or any associated costs resulting from failure to monitor tracking or respond to delivery notifications.

FAILED DELIVERY / RETURN TO SENDER

If an order is returned to sender due to failed delivery attempts, non-collection, inaccessible address, incorrect address details, signature requirements not being met, or lack of response to delivery or collection notifications, this is considered a failure to accept delivery.

In these circumstances, the order is not considered lost, undelivered or faulty and Simple Style Co has fulfilled its delivery obligation.

Any re-delivery or refund will be subject to deduction of the original outbound shipping costs (being the actual cost incurred by Simple Style Co, regardless of any free or flat rate shipping offered), any return-to-sender and handling fees charged by the carrier, and any applicable restocking fees.

Re-delivery can be arranged at the customer’s cost, subject to stock availability.

CHANGE OF MIND RETURNS

We offer 14-day change-of-mind returns from the date of delivery.

To be eligible, rugs must be unused, unsoiled and in original condition, show no signs of use (including pet or human use), and be returned in original packaging or securely wrapped to protect the item during transit.

Returns that arrive damaged due to insufficient packaging may be rejected or subject to additional charges.

RETURN SHIPPING

The customer is responsible for all return shipping costs.

Delivery charges (including free or flat rate shipping) do not reflect the full cost of freight. Return shipping costs are calculated separately due to the size and handling requirements of bulky items and are typically higher than standard delivery charges.

If Simple Style Co arranges return freight on behalf of the customer, the cost will be deducted from the refund or store credit.

RESTOCKING FEES & REFUNDS

A 10% restocking fee (per item) applies to all change-of-mind returns.

Original outbound shipping costs and return shipping costs are non-refundable.

Refunds or store credits will only be processed once the returned item has been received, inspected and approved. Please allow up to 10–15 business days for processing.

DAMAGED, FAULTY OR INCORRECT ITEMS

If an item is received damaged, faulty or incorrect, the purchaser must notify Simple Style Co within 7 days of delivery and provide clear photographic evidence for assessment.

Where a product is confirmed to be faulty under Australian Consumer Law, Simple Style Co will provide an appropriate remedy, which may include repair, replacement or refund.

Items damaged due to misuse, incorrect care, fair wear and tear or failure to follow care instructions are not considered faulty.

GENERAL PRODUCT INFORMATION

The following characteristics are not considered faults and are treated as change-of-mind returns:

• Shedding of natural fibre rugs (including wool and jute)

• Minor size variance (1–4%)

• Colour variation due to lighting, photography or surrounding décor

• Pattern variation between sizes

• Abrash or intentional colour variation

• Handmade rug characteristics including sprouting or weave variation

• Fading due to sunlight, foot traffic or cleaning

• Allergic reactions

Customers are responsible for ensuring the suitability of a product prior to purchase.

REFUNDS

Refunds are issued to the original payment method only once returned items have been received, inspected and approved.

Refunds may be reduced by original outbound shipping costs, return-to-sender or return shipping costs, and any applicable restocking fees.

AUSTRALIAN CONSUMER LAW

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

UPDATES TO TERMS

These Terms & Conditions may be updated at any time without prior notice. It is the customer’s responsibility to review the most current version prior to placing an order.

CONTACT

For any questions regarding these Terms & Conditions, please contact hello@simplestyleco.com.au.