Terms & Conditions

ORDERS

Orders can be made via the website using any one of our accepted payment methods. An order will not be finalised until payment has been received in full.

All charges are shown in Australian dollars.

Discount codes cannot be used in conjunction with any other offer. Only one discount code can be applied per order. Discount codes must be added by the customer at the checkout and can not be added retrospectively.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Should a customer cancel an order after it has been dispatched a redirection fee will be charged (a quote will need to be generated for this fee) and a 10% restocking fee per product item will apply. Again whilst attempts will be made to stop an item proceeding to your nominated destination, this isn’t always possible.

If the customer requires a change of address after placing an order, we will attempt to do this at no cost. Please note that redirection fees may apply and these fees must be paid in full prior to any redirection taking place.

It is the responsibility of the customer to ensure that all details are correct upon ordering.

The purchaser understands that by placing an order and taking receipt of goods, they are bound by the terms and conditions of sale; that information with regard to material limitations (including but not limited to shedding, rug care, use and construction) is available on site for consideration prior to purchase and that Simple Style Co is not responsible for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the customer or any other individual or entity.

Refunds will only be paid to the original payment method.


Purchases of rugs from discontinued ranges are unable to be returned for change of mind purposes.


The customer understands that our product images are taken by a professional photographer under bright, studio lighting.  The colour of a rug will appear differently in varying lighting conditions, ie. natural daylight, fluorescent light, incandescent light etc. Rugs will also pick up tones and hues from the spaces around them and as such a rug can appear different depending on which space it is placed in.

When purchasing a large size rug the pattern may be repeated or accentuated, therefore differing slightly from the image shown. Returning a rug due to an accentuated pattern is classified as change of mind return.

Colour/pattern variances will be classified as a change of mind return and return fees will apply.

The customer understands that handmade products have unique finishes that are part of the nature of a hand made rug, these imperfections do not constitute fault and cannot be used as the basis for a refund. 

The customer understands that all natural fibre rugs shed and that this does not constitute fault.

Upon submitting an order via this website or any other method, it is agreed and understood that the customer is subject to these Terms & Conditions.

Terms & Conditions may be updated without notification and it is the responsibility of the customer to be aware of the latest version before an order is submitted.

DELIVERY

Our warehouse partner aims to dispatch orders within 3-5 business days, however this can sometimes take longer during peak, sale or lockdown periods.

From time to time our courier partners may be unable to meet estimated dispatch time frames, and, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late dispatch or delivery. A variety of factors including but not limited to public holidays, holiday periods, busy periods, ongoing COVID restrictions and natural disasters can affect dispatch and delivery time frames.

Items cannot be delivered to a PO Box address or parcel lockers.

The address entered at the checkout is the address given to our partner couriers. If entered incorrectly it is the customers responsibility to pay for any change of address charges.

If our courier partners are unable to reach the purchaser on the notified delivery day, the purchaser will be provided with instructions to re-arrange the delivery ‚Äď one free re-delivery if available, further delivery attempts¬†may result in additional charges.

The party receiving delivery may be asked to sign a delivery form to confirm that the product was delivered without obvious defects or damage.

Our courier partners reserve the right to deliver with ‚Äúdriver discretionary authority to leave‚ÄĚ. Simple Style Co are in no way liable for any loss or damage to the product/products delivered under these conditions.¬†

We offer free rug delivery to most areas of Australia, however some exclusions may apply to remote and rural areas. If a customers delivery address is in one of the exclusion postcodes we will contact them with a delivery quote prior to dispatch. The customer may choose to pay the delivery fee or cancel their order for a full refund.

It is the sole responsibility of the purchaser to monitor tracking provided to ensure they can take delivery of an order. A link to online third party tracking is provided upon dispatch, however further updates are not able to be sent or if available are sent as a courtesy with no obligation to Simple Style Co. Simple Style Co are not liable for any costs, losses or liabilities as a result of a purchaser not monitoring their tracking.

RUG RETURNS ‚Äď CHANGE OF MIND

We are happy to offer 14 day change of mind returns on rugs. We require the item to be returned unused and in its original condition with no signs of pet or human use and appropriately packaged.

We strongly recommend keeping the original packaging intact to make returning your rug easier.

Please note we cannot honour refunds or replacements for items damaged in return transit due to poor/insufficient packaging or if a rug is returned soiled from use, including food or animal hairs.

The customer is responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. 

A 10% restocking fee applies (per item) to all change of mind returns. This cost will be deducted from your store credit/refund. 

The customer may arrange their own return, at their own cost using a professional courier company. We recommend taking out insurance on return freight to cover potential loss or damage in transit. cost of return shipping arranged by Simple Style Co will be taken out of the refund/credit amount, along with a 10% restocking fee. 

It is the customers responsibility to ensure they have attached the appropriate consignment note and returns form to ensure that their rug is able to be tracked and identified by the couriers they choose. We recommend taking a photo of the item you are returning once it has been packaged and labelled for your records.

A return will be void if damaged or lost in transit. Items returned without return forms attached may be considered ‚Äúlost in transit‚ÄĚ if they are unable to be identified and may therefore be ineligible for refund.

The customer understands that once item/s return to the warehouse it can take up to 15 business days for a rug to be inspected by our returns team and approved for refund. Once approved, a store credit will be issued via email or refunded to the original payment method (less the original and return freight charges and restocking fee).

Until such time as a rug has been taken back into stock in the warehouse, it is considered to be the property of the customer.

Should a change of mind return fail to meet these requirements a refund/credit will be refused and the item returned to the customer at their expense. A non-refundable administration & repackaging fee of 10% of the purchase price will also apply. These costs are payable prior to the item being returned.

Change of mind returns are not accepted for made to order and clearance items. Sales of these products are final, with the exception of faulty goods as per Australian Consumer Law.

Please note that shedding is considered a natural characteristic of natural fibre rugs (such as wool and jute) and is not considered to be a fault. Shedding is the way in which these fibres renew themselves and a shedding rug is therefore not considered to be faulty. As such, returns due to shedding are considered change of mind returns and as such fall under the change of mind terms and conditions.

A margin of 2-5% is considered a normal size variance, and is therefore not considered a fault. Returning a rug due to such size variance is classified as a change of mind return and our terms & conditions apply. 

Please note that Simple Style Co have made every effort to present the images displayed on our website as close to the product colours as possible, the screen images of our products are intended as a guide only and should not be considered as an exact colour replica.

Our product images are taken by a professional photographer under bright, studio lighting.  The colour of a rug will appear differently in varying lighting conditions, ie. natural daylight, fluorescent light, incandescent light etc. Rugs will also pick up tones and hues from the spaces around them and as such a rug can appear different depending on which space it is placed in.

When purchasing a large size rug the pattern may be repeated or accentuated, therefore differing slightly from the image shown. Returning a rug due to an accentuated pattern is classified as change of mind return.

Colour variances will be classified as a change of mind return and return fees will apply.

Cleaning, sunlight and foot traffic can all contribute to fading of a rug. Returns due to fading outside of our return period are generally not possible, as fading over time can be attributed to usage and environmental factors.

Abrash is a term used to describe colour variations & deviations in colour. This is a feature of this style of rug, not a fault. Abrash rugs are overdyed and often tip sheared to create an antique look and feel. This abrash effect creates intentional colour variation. Changes in lighting and viewing angle can cause a variation in the appearance of the rug. A low pile height is sometimes created by the tip shearing of the pile done by hand, which is thus not uniform. These are unique features of this style of rug. Returns due to abrash effect are considered change of mind.

Handwoven pieces can have slight variations in weave and appearance which are part of the character of a hand woven rug. Pop ups (or sprouting) is a normal characteristic of handmade rugs. Pop ups occur when the end strands of wool become visible in the weave. This is part of the nature of a handmade rug, and can be trimmed or pushed through without affecting the integrity of the weave. These imperfections do not constitute fault and cannot be used as the basis for a refund. 

Rugs may contain materials of an allergenic nature. Please consider suitability prior to purchase as returns due to adverse reactions are considered change of mind and thus fall under change of mind terms and conditions.

It is the responsibility of the purchaser to inform themselves with regard to appropriate cleaning and rug care. Information is readily available (via our website and on each individual rug) and it is the responsibility to the purchaser to act within these parameters. Any damage to a rug that occurs as a result of not following manufacturers instructions (including but not limited to cleaning and vacuuming are not considered to be faults, but rather wear and tear and are not eligible for return under faulty/damaged terms and conditions and would be ineligible for return as change of mind.

RETURNS ‚Äď DAMAGED/FAULTY/INCORRECT

In the unlikely event that an item is received damaged, the incorrect item has been sent or the purchaser believes the item to be faulty, the purchaser is required to notify Simple Style Co as soon as possible (and no later than 7 days after receipt).

Please send an email to hello@simplestyleco.com.au with images of the damaged/faulty/item in question.

In some instances the customer may be asked to take some action to see if a ‚Äúfault‚ÄĚ can be rectified in situ (this can include but is not limited to reverse rolling, weighting etc). This action must be taken ASAP upon receipt of the request and a response received by Simple Style Co within 5 business days to update us on any progress that may or may not have resulted.

Damaged, faulty or incorrect items must be returned unused and in original condition (with no signs or pet or human use), and, if possible, in their original packaging. If the original packaging has been damaged the item must be rolled and securely packaged to prevent any damage in transit. 

To initiate a return of a faulty/damaged/incorrect item you may be asked to provide images for preliminary assessment. No attempt should be made to return the item/s before contacting Simple Style Co.

In cases of incorrect/damaged or faulty items being received and assessed as such, Simple Style Co will cover the costs of return. Depending on if it is determined to be a minor or major defect, as per consumer guarantees, Simple Style Co will arrange a suitable remedy including but not limited to partial refund, refund of the purchase price of the item in question (excluding any original shipping costs) or a replacement item if available.

Should the product be found not to have a defect, the purchaser may be required to pay the transport and/or inspection costs. An estimate of these costs can be provided to you before the product is collected. A cost for returning the freight may also be charged.

If the item is found to be faulty after further inspection, depending on if it is determined to be a minor or major defect, as per consumer guarantees, Simple Style Co will arrange a suitable remedy including but not limited to partial refund, refund of the purchase price of the item in question (excluding any original shipping costs) or a replacement item.

Should the product be deemed, in the reasonable opinion of those assessing the item, to have been misused, not used in accordance with manufacturer instructions, used in an abnormal way, the ‚Äúfault‚ÄĚ or ‚Äúdamage‚ÄĚ appears to have resulted from not following rug care advise or the unacceptable quality is due to fair wear and tear, the item will be deemed to not be faulty or defective.

Should a remedy be accepted by a customer for a defect, once this remedy has been acted upon no further remedies shall be offered for that same defect moving forward. eg customer accepts a partial refund for a fault in a rug. Once the refund has been paid any problems relating to the initial fault cannot be further claimed upon.

It is the responsibility of the customer to inform themselves with regard to appropriate cleaning and rug care. Information is readily available via our website and in most cases on the product label, it is up to the purchaser to act within these parameters.

Any damage to a rug that occurs as a result of not following manufacturers instructions (including but not limited to cleaning and vacuuming are not considered to be faults, but rather wear and tear and are not eligible for return under faulty/damaged terms and conditions and would be ineligible for return as change of mind.

DISCOUNTS

From time to time we may offer promotional codes that may be used on our website. Promotional codes can only be redeemed on the website in accordance with the special terms and conditions stated on them.

Promotional codes are valid for the specified period stated on them only, can only be redeemed once and cannot be used in conjunction with other offers (including, for the avoidance of doubt, sales, promotions and other vouchers). Individual brands may be excluded from voucher promotions.

Promotional codes must be applied at the time of checkout and cannot be applied to an order once it has been submitted through our website.

If you place an order for a product less than the value of the promotional voucher, no refund or residual credit will be returned to you.

If the credit of a promotional code is insufficient for the Order you wish to make, you may make up the difference through payment by other means (but not by using another promotional voucher or attempting to rely on any other offer). Please note that only one promotional code can be used per order.

 

INSTAGRAM COMPETITION

Monthly Instagram Competition - $100 gift voucher

To be eligible, entrants must undertake the following during the promotional period:

  • Upload a photo of a rug that they have purchased from Simple Style Co
  • Tag @simplestyleco¬†and¬†#simplestyleco in the Instagram post
  • Follow @simplestyleco on Instagram

Customers may enter as many times as they like. Entries must be from a public account and each entry must be unique.

The winner will be drawn at random at the discretion of Simple Style Co announced publicly on Instagram and will be contacted by direct message within 5 days.

The winner agrees to provide their name and at least one high resolution photo to Simple Style Co to be used for marketing and editorial purposes.

This competition is only open to Australian residents over the age of 18 years and is in no way sponsored or endorsed by Instagram.

The prize is a $100 AUD Simple Style Co voucher, valid for 90 days. The prize is non transferable or exchangeable and is not redeemable for cash. If the winner does not meet any of the competition terms and conditions the prize will be forfeited.

Should the promoter determine that there is not a suitable entry for any particular month a winner will not be selected and the prize will be forfeited.

The promoter reserves the right to cancel, suspend or modify the competition at its discretion at any time.

VOTE & WIN

Instagram Competition - $100 voucher (voter & a friend)

To be eligible entrants must: 

  • Vote on their favourite¬†finalist entry by liking the post and tagging a friend
  • Follow @simplestyleco on Instagram

To be eligible both the voter and the friend they have tagged must be following @simplestyleco on Instagram.

This competition is only open to Australian residents over the age of 18 years and is in no way sponsored or endorsed by Instagram.

The prize is a $100 AUD Simple Style Co rug voucher, valid for 30 days. The prize is non transferable or exchangeable and is not redeemable for cash. If the winner does not meet any of the competition terms and conditions the prize will be forfeited.

Participants may enter as many times as they like. The winner will be announced publicly on Instagram and will be contacted by direct message within 5 days.

100K GIVEAWAY - AUGUST 2021

1.The Promoter is Simple Style Co (ABN 99 721 796 027)

2. Entry to the Competition constitutes acceptance of these conditions. 

3. The Competition is only open to Eligible Entrants. An "Eligible Entrant" is an individual who, at the time of entry:

(i) is a resident of Australia aged 18 years or older,
(ii) is not an employee of the Promoter or any of its related corporations or any of their agencies associated with the Competition; and
(iii) is not a spouse, de-facto spouse, parent, child or sibling (whether full, half, step or by adoption) of such an employee

4. Competition entry opens at time and date specified on the web site, and closes at time and date specified on the web site ("Entry Period"). All times and dates are times and dates in Melbourne, Australia.

5. To enter, entrant must follow @simplestyleco, like the competition post and tag a friend in the comments section. The friend must also follow @simplestyleco for the entry to be valid. The Promoter takes no responsibility for any late entries or for any delays or failures in any telecommunications service or equipment.

6. Participants may enter as many times as they like, on the condition that each friend tagged is different.

5. Promotion commences 15/08/2021 and closes at midnight 25/08/2021.

6. The prize is a $1000 AUD Simple Style Co e-gift card and is non transferable or exchangeable. 

7. This is a game of chance skill plays no part in determining the winners. The winner will be chosen at random and notified via our Instagram page on Thursday, 26th August. 

8. The Promoter’s decision is final and no correspondence will be entered into.

9. The winner will be required to provide the Promoter with details requested by the promoter to redeem their prize before 31/8/2021.

10. If for any reason a winner does not take a prize (or an element of the prize) by the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited.

11. This competition is in no way sponsored, endorsed or administered by, or associated with Instagram.

12. Incomplete, indecipherable or illegible entries will be deemed invalid.

13. By entering the Promotion, entrants & the winner consent to the Promoter using submitted entries on the Promoter’s website, social media profiles (including but not limited to Facebook, Instagram, Twitter & Houzz), print/publications, marketing materials & advertising. Entrants & the winner also consent to the Promoter using their first name & link to their social media profile in any media for an unlimited period without remuneration for the purpose of promoting this Promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.

14. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.

15. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (‚ÄúNon- Excludable Guarantees‚ÄĚ). Except for any liability that cannot by law be excluded, including the Non Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion.

16. The Promoter collects personal information in order to conduct the Promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct any request to opt out, access, update or correct information to the Promoter. All entries become the property of the Promoter.

17. The laws of Victoria apply to this promotion to the exclusion of any other law. Entrants submit to the exclusive jurisdiction of the courts of Victoria.

BLACK FRIDAY SALE - NOVEMBER 2021

1. Our Black Friday Sale begins at 12:01AM AEST on November 26th, 2021 and ends at 11:59PM AEST on November 28th, 2021.

2. To receive the discount during the sale period, the customer must enter the discount code at the checkout. Only one discount code can be applied per order. Discount code cannot be applied to existing orders or added retrospectively.

3. Discount can be applied to in stock items only.

4. The Black Friday Sale can not be used in conjunction with any other promotion or trade discount.

5. Discount does not apply to gift cards/vouchers, or custom shipping rates.

                                            NEED MORE HELP?

                                            Please feel free to contact us with any questions.

                                            e | hello@simplestyleco.com.au