If you believe the item you have received is faulty, please contact us as soon as possible with your order number, name and address and the details of the product and it’s fault. We may ask that you provide us with photos of the product showing any damage/faults. Please advise us within seven days of receiving the faulty item, this allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.
Some of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more information about the product before purchasing.
Colour variances are classified as a change of mind return. Please allow for colour to vary slightly, as every screen monitor is different.
We are unable to accept change of mind returns (with the exception of rugs).
Important: Please note that there are no returns on sale stock.
We understand that buying a rug can be daunting, which is why we offer change of mind returns on our rugs (excludes The Rug Collection Zigo Rug).
If the rug you have purchased is not what you had in mind, just return the item (undamaged and in its original condition) within 14 days of receipt of your delivery.
A 10% restocking fee applies per product being returned.
We will arrange a courier pick up for a flat fee of $29.95 (per item you are returning) - this cost will be deducted from the refund/credit.
Once the rug is returned and assessed we will then provide you with a refund or store credit. Please see below for returns processing times.
We reserve the right to reject any returns that do not meet these requirements.
Please note that Simple Style Co have made every effort to present the images displayed on our website as close to the product colours as possible, the screen images of our products are intended as a guide only and should not be considered as an exact colour replica.
Our product images are taken by a professional photographer under bright, studio lighting. The colour of a rug will appear differently in varying lighting conditions, ie. natural daylight, fluorescent light, incandescent light etc. Rugs will also pick up tones and hues from the spaces around them and as such a rug can appear different depending on which space it is placed in.
When purchasing a large size rug the pattern may be repeated or accentuated, therefore differing slightly from the image shown. Returning a rug due to an accentuated pattern is classified as change of mind return.
Colour variances will be classified as a change of mind return and return fees will apply.
If your rug arrives in less than perfect condition or you have received the wrong rug please contact us within 7 days. We may ask that you provide us with photos of the product showing any damage/faults. This allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.
Please note that all handmade products have unique finishes that are part of the nature of a hand made rug, these imperfections do not constitute fault and cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more information about the product before purchasing.
Please note that there are no returns on clearance stock. All sales are final.
For security reasons we can only make refunds to the original payment method you used to place your order. Please see the table below for how long it typically takes for returns to be processed once the returned item has been received.
|Payment Method||Processing Time||Timeframe for refund to show in your account once refund is processed|
|Bank Transfer||Up to 15 working days||3-5 business days|
|Debit Card||Up to 15 working days||3 business days|
|Credit Card||Up to 15 working days||
2-3 business days. Terms may vary between bank & card companies
|Paypal||Up to 15 working days||5-7 days business days|
|Zip Money||Up to 15 working days||5-7 days business days|
|AfterPay||Up to 15 working days||5-7 business days|