If for any reason, you would like to return your items, we will happily accept your items in their original condition within 14 days of receiving your order. 

Returning your items is easy with our straightforward process! You can initiate returns for all rugs, except discontinued and clearance items, by following the simple steps outlined below. 

We recommend that you not to dispose of or destroy any packaging until you are absolutely certain about your purchase - this will make returning your item easier.

Checking our return policy before making a purchase? Feel free to scroll down and explore our Return Types for all eligible products.





First, please make sure your return items meet the following conditions to be eligible for a return:

  • Items must be unused and in original condition 
  • Returns cannot be approved for any item that is marked 'discontinued' or 'clearance'
  • All original tags and packaging must remain attached and in tact. Any items with these removed can't be accepted


  • Lodge your return request in our Account Portal here within 14 days of receiving your order 
  • After submitting your return request or team will be in touch to advise you of the return freight cost and coordinate your collection.


  • Once your return request has been accepted you will receive an email with your return labels. You will need access to a printer to print these labels prior to collection.
  • Securely package your return in heavy duty packaging ready for collection. We cannot accept items that are damaged in transit due to insufficient packaging. 

 Need help? Our dedicated support team are here to help. Contact us at





  • Get a Store Credit up to 100% value of the original price paid 
  • Valid for up to 3 years from date of issue
  • Issued up to 15 business days after your return items are received and verified in re-sellable condition
  • Return shipping is at your expense


  • Get a refund equal to the price paid less a 10% restocking fee
  • Original shipping costs are non-refundable and return shipping is at your expense. 
  • Issued up to 15 business days after your return items are received and verified in re-sellable condition



Please note that Simple Style Co have made every effort to present the images displayed on our website as close to the product colours as possible, the screen images of our products are intended as a guide only and should not be considered as an exact colour replica.

Our product images are taken by a professional photographer under bright, studio lighting.  The colour of a rug will appear differently in varying lighting conditions, ie. natural daylight, fluorescent light, incandescent light etc. Rugs will also pick up tones and hues from the spaces around them and as such a rug can appear different depending on which space it is placed in.

Depending on the shape and size of your rug, the pattern may vary, be repeated or accentuated, therefore differing slightly from the image shown. Returning a rug due to pattern variance is classified as change of mind return.

Colour variances will be classified as a change of mind return and return fees will apply.



If your rug arrives in less than perfect condition or you have received the wrong rug please contact us within 7 days.  We may ask that you provide us with photos of the product showing any damage/faults. This allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.

Please note that shedding and pop-ups (sprouting) is considered a natural characteristic of natural fibre rugs (such as wool and jute) and is not considered to be a fault. Shedding is the way in which these fibres renew themselves and a shedding rug is therefore not considered to be faulty. As such, returns due to shedding or pop-ups are considered change of mind returns and fall under the change of mind terms and conditions.

Please note that all handmade products have unique finishes that are part of the nature of a hand made rug, these imperfections do not constitute fault and cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more information about the product before purchasing.



Unfortunately we do not offer exchanges, however you may return your items in accordance with our returns policy and place a new order.



Please note that there are no returns on clearance stock including items marked 'discontinued' or 'clearance'. All sales are final.



Please note that we are unable to accept change of mind returns on prints and homewares.