Returns

RUG RETURNS

We understand that buying a rug online can be tricky, which is why we offer change of mind returns on our rugs (excludes "clearance" items).

If the rug you have purchased is not what you had in mind, just return the item (undamaged and in its original condition) within 14 days of receipt of your delivery - no questions asked!

You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. 

A 10% restocking fee applies (per item) to all change of mind returns. These costs will be deducted from your store credit/refund. 

Subject to confirming your return is in 'as-new' condition, we will issue you with a refund or store credit voucher via email in an amount equal to the price you paid for the product, less the cost to return the product and the restocking fee.

Please see below for returns processing times.

Please note we cannot honour refunds or replacements for items damaged in return transit due to poor/insufficient packaging or if a rug is returned soiled from use, including food or animal hairs.
Please refer our Terms & Conditions for more information.
We reserve the right to reject any returns that do not meet these requirements.

RETURN COLLECTION CHARGES

We are happy to arrange return collection via a third party courier service on your behalf. Return collection charges will be deducted from your refund/credit. The below is a guide only and may differ depending on the size/weight of the rug and the pick up location.

SIZE

COST

Up to 160cm x 230cm

$29.95

Over 160cm x 230 cm and up to 200cm x 290cm

$44.95

Over 200cm x 290cm 

$64.95
COLOUR VARIATIONS
Please note that Simple Style Co have made every effort to present the images displayed on our website as close to the product colours as possible, the screen images of our products are intended as a guide only and should not be considered as an exact colour replica.

Our product images are taken by a professional photographer under bright, studio lighting.  The colour of a rug will appear differently in varying lighting conditions, ie. natural daylight, fluorescent light, incandescent light etc. Rugs will also pick up tones and hues from the spaces around them and as such a rug can appear different depending on which space it is placed in.

When purchasing a large size rug the pattern may be repeated or accentuated, therefore differing slightly from the image shown. Returning a rug due to an accentuated pattern is classified as change of mind return.

Colour variances will be classified as a change of mind return and return fees will apply.

FAULTS

If your rug arrives in less than perfect condition or you have received the wrong rug please contact us within 7 days.  We may ask that you provide us with photos of the product showing any damage/faults. This allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.

Please note that shedding is considered a natural characteristic of natural fibre rugs (such as wool and jute) and is not considered to be a fault. Shedding is the way in which these fibres renew themselves and a shedding rug is therefore not considered to be faulty. As such, returns due to shedding are considered change of mind returns and as such fall under the change of mind terms and conditions.

Please note that all handmade products have unique finishes that are part of the nature of a hand made rug, these imperfections do not constitute fault and cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more information about the product before purchasing.

EXCHANGES

Unfortunately we do not offer exchanges, however you may return your items in accordance with our returns policy and place a new order.

CLEARANCE 

Please note that there are no returns on clearance stock. All sales are final.

HOMEWARES & PRINTS

Please note that we are unable to accept change of mind returns on prints and homewares.

If you believe the item you have received is faulty, please contact us as soon as possible with your order number, name and address and the details of the product and it’s fault. We may ask that you provide us with photos of the product showing any damage/faults. Please advise us within seven days of receiving the faulty item, this allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.

Some of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more information about the product before purchasing.

Important: Please note that there are no returns on sale stock.

REFUND PROCESSING 

For security reasons we can only make refunds to the original payment method you used to place your order. Please see the table below for how long it typically takes for returns to be processed once the returned item has been received.

Payment Method Processing Time Timeframe for refund to show in your account once refund is processed
Bank Transfer Up to 15 working days 3-5 business days
Debit Card Up to 15 working days 3 business days
Credit Card Up to 15 working days

2-3 business days. Terms may vary between bank & card companies

Paypal Up to 15 working days 5-7 days business days
Zip Money Up to 15 working days 5-7 days business days
AfterPay Up to 15 working days 5-7 business days