If you believe the item you have received is faulty, please contact us as soon as possible with your order number, name and address and the details of the product and it’s fault. We may ask that you provide us with photos of the product showing any damage/faults. Please advise us within seven days of receiving the faulty item, this allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.
Some of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more information about the product before purchasing.
We are unable to accept change of mind returns (with the exception of rugs).
If the rug you have purchased is not the perfect fit, just return the item (undamaged and in it’s original condition) within 14 days of receipt of your delivery. We’ll even pay for return shipping. Once the rug is returned and assessed we will then provide you with a store credit minus the 10% restocking fee.
Colour variances are classified as a change of mind return & above charges apply. Please allow for colour to vary slightly, as every screen monitor is different.
We reserve the right to reject any returns that do not meet these requirements.
If your rug arrives in less than perfect condition or you have received the wrong rug please contact us within 7 days. We may ask that you provide us with photos of the product showing any damage/faults. This allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.