Ismail White Grey Tribal Diamond Rug

• Dense: 10mm pile
  
• Style: Transitional 
  
• Weave: Power-Loomed
  
• Material: Polypropylene 
  
• Easy to clean
  
• Made in Turkey
  

We are currently experiencing shipping delays due to high order volumes and mandatory social distancing measures due to the Covid-19 pandemic. We are currently dispatching orders in approximately 15 business days. We apologise for the inconvenience and are continuing to work hard to reduce these timeframes.

Due to high order volumes and Covid-19 our freight carriers are experiencing large delays across the delivery network.  

As a guide, shipping times to Australian metro cities are generally as follows:

Sydney, Melbourne, Brisbane, Adelaide (metropolitan areas): 3-8 business days
Sydney, Melbourne, Brisbane, Adelaide (outer metropolitan areas): 10-14 business days
QLD, NSW, VIC, SA (regional areas) and TAS: 6-10 business days
WA and NT  8-17 business days

Please also note due to large volumes, scanning and tracking information on our couriers websites may not be updated. We ask for your patience and understanding during this time. 

Click here for more info

If you believe the item you have received is faulty, please contact us as soon as possible with your order number, name and address and the details of the product and it’s fault. We may ask that you provide us with photos of the product showing any damage/faults. Please advise us within seven days of receiving the faulty item, this allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.

Some of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more information about the product before purchasing.

Colour variances are classified as a change of mind return. Please allow for colour to vary slightly, as every screen monitor is different. 

We are unable to accept change of mind returns (with the exception of rugs). 

RUG RETURNS

If the rug you have purchased is not the perfect fit, simply return it (undamaged and in it’s original condition) within 14 days of receipt of your delivery. 

We understand that buying a rug can be daunting, which is why we offer change of mind returns on all of our rugs.

If the rug you have purchased is not what you had in mind, just return the item (undamaged and in its original condition) within 14 days of receipt of your delivery.

A 10% restocking fee applies per product being returned.

We will arrange a courier pick up for a flat fee of $29.95 (per item you are returning) - this cost will be deducted from the refund/credit.

Once the rug is returned and assessed we will then provide you with a refund or exchange.

Please allow for colouring to vary slightly, as every screen monitor is different. Colour variances will be classified as a change of mind return and return delivery fees will apply.

We reserve the right to reject any returns that do not meet these requirements.

If your rug arrives in less than perfect condition or you have received the wrong rug please contact us within 7 days.  We may ask that you provide us with photos of the product showing any damage/faults. This allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.

Important: Please note that there are no returns on clearance stock.

Click here for more info