Delivery & Returns
SIMPLE STYLE CO. accept the following payment methods:
- Visa, Mastercard + AMEX
ORDER STATUS + CANCELLATIONS
You can check the status of your order by signing into your account in the navigation bar. We are happy to make any changes to your order if you contact us before it has been processed, however please note that once your order has been processed you are unable to change or cancel the order.
Simple Style Co offer Free Australian Shipping on standard orders over $200. This excludes bulky items.
All shipments are subject to availability. Standard orders placed Monday through Friday (excluding public holidays and peak periods such as Christmas) will be processed and shipped within 2-3 business days, unless otherwise stated.
Parcels are shipped via our courier service or Australia Post. You will be issued with a tracking number via email at the time of shipment in order to determine its location.
Simple Style Co will redeliver, replace or refund a parcel that is incorrectly addressed by us, but do not take responsibility for delivery addresses that are incorrectly provided or insufficient.
Please note that packages cannot be re-routed to another address once sent. For this reason please make sure that your delivery address is 100% accurate when placing your order. If you are unable to accept delivery and your order is returned to us we will resend at the customers expense or issue a store credit minus the original shipping costs.
All shipping is at the customers risk. Once items have been dispatched and tracking numbers provided, we do not hold responsibility for lost parcels, or packages damaged in transit.
Please note that we are unable to deliver to post office boxes.
We offer FREE SHIPPING on all of our rugs - some remote locations may incur extra delivery charges for which you will be contacted after placing your order. You then have the option of paying the extra charges and completing your order, alternatively you may choose a full refund.
Please allow approximately 3-5 days processing time for this product. Once your order has been dispatched, you will receive an email with a tracking number so that you can track your parcel online via our courier company’s website.
As a guide, shipping times to Australian metro cities are generally as follows:
Metro Melbourne, Sydney and Adelaide: 6-8 business days, Metro Brisbane, Canberra, Hobart and Perth: 8-14 business days
Please note that the above timeframes are estimates only and delivery times may vary during peak periods.
We often open pre-orders for popular items that sell out quickly. If you order a pre-order item alongside an item that is in stock, your order will not be dispatched until all items are in stock.
If you believe the item you have received is faulty, please contact us as soon as possible with your order number, name and address and the details of the product and it’s fault. We may ask that you provide us with photos of the product showing any damage/faults. Please advise us within seven days of receiving the faulty item, this allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.
Some of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more information about the product before purchasing.
We are unable to accept change of mind returns (with the exception of rugs).
We understand that buying a rug can be scary, which is why we offer free shipping on all of our rugs and hassle free returns.
If the rug you have purchased is not the perfect fit, just return the item (undamaged and in it’s original condition) within 14 days of receipt of your delivery.
Please note that return delivery fee of $30 (per item), plus a 10% restocking fee will apply to all change of mind returns. This restocking fee is charged to us by the supplier and covers other costs associated with returns.
Once the rug is returned and assessed we will then provide you with a refund or exchange.
Colour variances are classified as a change of mind return & above charges apply. Please allow for colour to vary slightly, as every screen monitor is different.
We reserve the right to reject any returns that do not meet these requirements.
If your rug arrives in less than perfect condition or you have received the wrong rug please contact us within 7 days. We may ask that you provide us with photos of the product showing any damage/faults. This allows us to arrange an exchange, repair or refund for you as quickly as possible in accordance with Australian Consumer Law.
NEED MORE HELP?
Please feel free to contact us with any questions.
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